Jr. IT Technician

Job Summary

We are looking for an enthusiastic, patient, and customer-focused Jr. IT Technician to join our IT department. You will be supporting fast-paced, 24/7 multi-hospital environments. In this role, you will be the crucial first point of contact for clinical and administrative staff—many with non-technical backgrounds—seeking technical assistance. You will provide both on-site and remote support to staff across all our locations. 

Your focus will be providing essential frontline support for all hardware and software, with a key focus on our Hospital Management System (HMS) and the Microsoft 365 platform. In addition to help desk duties, you will also assist in the execution of IT projects as assigned. This position includes participation in an on-call rotation for after-hours support. This is an excellent entry-level opportunity for a dedicated problem-solver who excels at remote communication and is eager to build a career in healthcare IT. 

Key Responsibilities

• • Serve as the first point of contact for technical support requests from all hospital staff (clinical and non-clinical) across multiple sites, delivered via our help desk ticketing system, email, or phone. 
  • Provide Tier 1 support for our Hospital Management System (HMS) and other clinical applications (e.g., user password resets, basic troubleshooting, printer mapping). 
  • Use remote desktop tools (e.g., Quick Assist, TeamViewer, RDP) to effectively diagnose and resolve issues on user workstations. 
  • Act as a key support resource for the Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive). 
  • Provide dedicated support for Microsoft Office Suite; assist users with formulas, data formatting, and troubleshooting for data entry and report generation. 
  • Translate technical concepts and instructions into simple, easy-to-understand language for non-technical staff, both in-person and remotely. 
  • Provide prompt and professional remote and on-site support for desktops, laptops, Linux based OS, printers, barcode scanners, mobile devices, and other clinical peripherals. 
  • Install, configure, and troubleshoot operating systems (Windows 10/11) and all approved software. 
  • Set up new user workstations and accounts, ensuring access to appropriate systems (including the HMS and M365) based on role. 
  • Perform basic user account management in Active Directory (e.g., password resets, unlocking accounts). 
  • Diagnose and resolve basic network connectivity issues (Wi-Fi, wired connections) for all devices. 
  • Participate in the execution of IT projects, such as hardware rollouts, software upgrades, and system implementations, under the guidance of senior staff. 
  • Understand and strictly adhere to all IT policies and procedures, especially those related to data privacy and security. 
  • Log all support incidents and resolutions accurately in our Helpdesk, noting any impact on clinical operations. 
  • Escalate complex or unresolved issues (especially those related to the HMS or M365) to senior IT staff in a timely manner. 
  • Participate in a rotating on-call schedule to provide urgent after-hours and weekend support for critical hospital systems. 

Required Skills & Qualifications 

• • 0-2 years of experience in an IT help desk or technical support role (internships or relevant school projects are acceptable). 
  • Strong knowledge of Windows 10/11 operating systems. 
  • Strong proficiency with the Microsoft 365 (Office) suite, including demonstrable intermediate skills in Microsoft Excel (e.g., formulas, data formatting, VLOOKUP) to support reporting needs. 
  • Solid understanding of computer hardware components and peripherals. 
  • Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi). 
  • Familiarity with remote support tools and techniques. 
  • Excellent customer service, interpersonal, and communication skills, with the ability to remain calm and professional while supporting staff in high-stress clinical situations, especially when providing support remotely. 
  • Must demonstrate significant patience and the ability to explain technical solutions clearly to users with varying (or low) technical skills, often over the phone or via chat. 
  • A strong, logical problem-solving aptitude and a "can-do" attitude. 
  • Ability to manage and prioritize multiple tasks effectively, understanding the urgency of clinical support requests. 
  • A demonstrated ability to learn new, specialized software quickly (specifically, our HMS). 
  • Willingness and ability to participate in an on-call rotation for nights and weekends. 

Preferred Qualifications (Nice-to-Haves) 

• • Prior experience working in a multi-site healthcare or hospital IT environment. 
  • Any experience supporting an Electronic Health Record (EHR), Electronic Medical Record (EMR), or Hospital Management System (HMS). 
  • Advanced Excel skills (e.g., complex formulas, pivot tables, Power Query) for data analysis. 
  • Knowledge of HIPAA regulations and best practices for protecting patient data (PHI). 
  • An Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field. 
  • CompTIA A+, Network+, or other relevant industry certifications. 
  • Hands-on experience with Active Directory and Microsoft Entra ID (Azure AD). 
  • Experience using an IT ticketing system (e.g., Jira, ServiceNow, Zendesk).